Shipping policy

Shipping Policy

Thank you for shopping with Liars. Please read our shipping policy carefully before placing an order.

Processing Time

All orders are processed within 1–3 business days after payment confirmation. Processing time includes order verification, quality checks, and dispatch preparation. Orders are not shipped or delivered on weekends or public holidays.

Shipping Time & Delivery Estimates

Liars operates as an online store and fulfils orders via trusted third-party suppliers.

Estimated delivery times vary depending on the product and destination:

  • United Kingdom: approximately 7–15 business days

  • Delivery times are estimates only and not guaranteed

Because products may ship from different warehouses or suppliers, orders containing multiple items may arrive in separate packages and on different dates.

Shipping Costs

Shipping costs are displayed at checkout before payment is completed. Any promotional free-shipping offers will be clearly stated on the website.

Tracking Information

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details (where available). Please allow 24–72 hours for tracking information to update.

Delays

Liars is not responsible for shipping delays caused by:

  • Customs inspections

  • Carrier delays

  • Weather conditions

  • Public holidays

  • Events beyond our control

If your order is delayed beyond the estimated timeframe, please contact us and we will assist you.

Customs & Duties

Most UK orders are delivered without any additional charges. In rare cases, customs authorities may apply duties or fees that are determined by local regulations and are outside our control.

Incorrect Address

Please ensure that your shipping address is complete and accurate. Liars is not responsible for orders delayed or lost due to incorrect or incomplete addresses provided by the customer.

Lost or Missing Packages

If a package is marked as delivered but not received, please contact the carrier first. If the issue remains unresolved, contact us at support@liarslondon.com and we will assist where possible.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with clear photos of the item and packaging so we can resolve the issue promptly. Please refer to our Return & Refund Policy for more details.

Contact Us

For any shipping-related questions, please contact us at:

support@liarslondon.com