Refund policy

Return & Refund Policy

We offer a 14-day return policy, which means you have 14 days from the date you receive your item to request a return, in accordance with UK consumer law.

 

Eligibility for Returns

To be eligible for a return:

  • Items must be unworn, unused, and in the same condition as received

  • Items must be returned in their original packaging, with tags intact

  • Proof of purchase is required


All returns must be requested and approved before items are sent back.

Returns sent without prior approval will not be accepted.


Returns Due to Size, Fit, or Personal Preference

Returns requested due to size, fit, style, colour, or personal preference are considered non-fault returns.

For these returns:

  • Customers are responsible for return shipping costs

  • Original shipping fees are non-refundable

We strongly recommend reviewing the size chart provided on each product page before placing your order.

 

Non-Returnable Items

The following items are not eligible for return or refund due to hygiene and safety reasons, unless faulty or incorrect:

  • Shapewear

  • Lingerie

  • Bodysuits

  • Intimates

  • Personal care or beauty products once opened or used

We also do not accept returns for:

  • Sale or discounted items

  • Gift cards

  • Custom or personalised items


Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery and contact us within 48 hours of receiving your item if it is damaged, defective, or incorrect.

To process your request, clear photographic evidence may be required, showing the issue and the item received.

If the claim is approved, we will arrange a replacement or refund at no additional cost.

Claims reported outside this timeframe may be declined.

 

Split Shipments

Orders containing multiple items may be shipped separately and arrive at different times. This is normal and does not qualify as missing items or grounds for a refund.

 

Store Credit & Exchanges

For returns due to size, fit, or personal preference, customers may choose to receive store credit instead of a refund.


Store credit:

  • Can be used on future purchases

  • Is issued once the returned item is approved

 

Refunds to the original payment method remain available in accordance with UK consumer law.

 

Refunds

Once your return is received and inspected, we will notify you of the approval status.

If approved, refunds will be issued to the original payment method within 5–10 business days.

Processing times may vary depending on your bank or payment provider.

If more than 15 business days have passed since approval, please contact us at support@liarslondon.com


Contact

For all return and refund enquiries, please contact:

📧 support@liarslondon.com